4/25/2023 0 Comments Flacon jet![]() As a result, important indicators of success, such as customer satisfaction and employee retention, are at their highest levels to date. Caliper-tested employees show the flexibility to multitask and think on the fly, and they display the patience and diligence to sift through an ample inventory and locate the ideal parts for Dassault Falcon Jets clients. Fantozzi has a more engaged and productive workforce. Armed with the knowledge of what behaviors predict success in his industry, he could now isolate the characteristics Dassault Falcon Jet needed in its next wave of employees.įour years into working with Caliper, Mr. Fantozzi brought Caliper on board, outlined the skills required to succeed in his environment, and used the HR-management firm’s validated personality assessment, the Caliper Profile, to make his first hires. I didn’t want to be just okay, so I had to make tough choices based on where I wanted to take the group, and it just came down to: I needed better people.”Īs a result, Mr. “If you want to be okay, you stick with the status quo. “I had to make some hard choices with some long-term employees who were okay,” he said. Fantozzi took a step back and engaged in an objective analysis of his department. Once aware of how he must proceed in order to strengthen his organization amidst some turnover, Mr. And having better people makes it so much easier for me.”īob Fantozzi, Senior Manager, Spares Sales and Customer Service, Dassault Falcon Jet The Strategic Solution I know my team, by switching to Caliper, is going to move to the best in the industry because I got better people. ![]() “Using Caliper has helped me and my team. Therefore, he needed to augment his hiring and overall employment practices in order to attract “a higher quality employee.” I then went back and started auditing what was happening…and I realized that the skill set that was hired previously wasn’t matching the requirements I was putting forth in the position.” Our processes are pretty straightforward, so I had to look at the people. There were two reasons why that could happen: the people and the processes. “The customer experience wasn’t getting any better, and it wasn’t getting any worse. Fantozzi inherited a department of Customer Service Representatives who had been hired primarily based on aviation industry experience, “which led to extremely bad customer experiences,” he noted. Thus, his staff members need to be particularly detail oriented and empathic, especially when dealing with a customer who may be contending with a broken-down airplane in a location far from home. ![]() “By the nature of the price-tag on what they’re purchasing, are very demanding,” Mr. The corporation sells corporate aircraft to high-end clientele, which takes a unique skill set, Senior Manager, Spares Sales and Customer Service, Bob Fantozzi explained. It employs a total workforce of more than 12,000. The company has assembly and production plants in France and the United States, as well as service facilities on multiple continents. Dassault Aviation SA produces the Rafale fighter jet as well as the complete line of Falcon business jets. subsidiary of Dassault Aviation SA, France, sells, services, and supports the Falcon family of business jets throughout North America, South America, and the Pacific Rim countries of Asia, including the People’s Republic of China. Dassault Falcon Jet Corp., a wholly owned U.S.
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